Order Issues

Can I cancel my order?

Order Cancellation Policy

At Lunsett, we strive to process and ship your orders as quickly as possible. However, you may cancel your order within 1 business day of placing it for a full refund. If your order has already been processed or shipped, we will be unable to cancel it. However, you may return the item once received (see our Return & Refund Policy).

To request a cancellation, please email support@lunsett.com or call +1 302 560 5463 with your order number and reason for cancellation.
Refunds for successfully cancelled orders will be issued to your original payment method within 7 business days.

Can I change the shipping address on my order?

If you made an error in your shipping address, please contact us as soon as possible with your order number and the correct address. If the order has already shipped, we recommend contacting the courier directly. We will try our best to assist, but address changes may not always be possible after dispatch.

Can I change the items on my order?

Unfortunately, once an order has been submitted for processing we cannot amend items. If you wish to change your items, you may return your order once received (see Return Policy).

I received damaged products

If items arrive damaged, please notify us within 30 days of delivery. Email support@lunsett.com with your order number, clear photos of the damage, and your packing slip. Do not dispose of the items as they may need to be returned.

I have items missing from my order

If your order is incomplete, please contact us within 30 days of delivery. Include your order number, packing slip, and details of missing items. We will resolve the issue promptly.

I am not satisfied with the items that I received

If you are not satisfied, please contact us. Eligible items may be returned within 30 days of receipt (see Return Policy).

Payments & Refunds

Payment Methods

We accept the following secure payment methods: Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay. Payments are processed securely through Shopify Payments. Your card details are encrypted and never stored on our servers.

How long will it take to receive my refund?

Refunds are processed within 7 business days after we receive and verify your return. Once processed, it may take up to 7 business days for your bank to reflect the refund.

I should have been refunded, but the money isn't in my account?

If we've informed you that a refund has been processed, it may still take up to 7 business days to reflect with your issuing bank.

After this time, If the amount has still not been received please let us know via the CONTACT US section so we can resolve this for you.

My order was unsuccessful, when will I be refunded?

If your order was unsuccessful, no funds were captured. An authorization hold may appear, which typically clears within 48 hours but can take longer depending on your bank.

My refund amount is incorrect, what should I do?

Please check if any discounts were applied at purchase. If you still believe there is an error, contact us and we will resolve the issue.

Returns

Can I return my item?

Yes, you may return items within 30 days of delivery if they are unused, in original condition, and with packaging. No restocking fees apply. Refunds are issued within 7 business days after inspection.

Who pays for return shipping?

We provide one pre-paid return label per order. Please use this label when sending returns. If you choose another method, we cannot reimburse return shipping costs.

If I return my order when will I be refunded?

If you have returned any eligible item using the pre-paid label provided by Pluckets, it will be checked and verified at our warehouse. If all of the return requirements have been met, your refund should be processed within 14 business days of the items being received and verified.

Once your refund has been processed, it can take up to 7 business days to reflect with your issuing bank. 

If you can see that your return items have been received and this date has now passed, just let us know so we can look into this for you.

If your items are eligible for return, we recommend that you use the return label provided by Lunsett as we cannot reimburse you for the return shipping cost if the pre-paid label was not used.

If, however, you have returned your items using an alternative return label please also provide tracking details when you get in touch.

My item is damaged, I want to return it

Please report damaged items within 30 days of receipt by emailing support@lunsett.com with your order number, photos, and packing slip. Do not dispose of the item until instructed.

Can I exchange my items?

We do not offer direct exchanges. Please return your item for a refund and place a new order.

How do I return my items?

If you already have your pre-paid returns label:

  • Check your items are eligible for return.
  • Fill in the return details on your pack slip (don't forget to include this in your return package) along with your items.
  • Remove all extra labels from the packaging and affix the pre-paid USPS label from the bottom of your packing slip.

The courier said my return label is not valid?

Your return label should be valid for the items you are returning.

If for any reason the courier (USPS) states that your return label is not suitable and cannot be used, please let us know as soon as possible so we can resolve this for you.

You can use the CONTACT US form below. 

In this instance, we would not recommend for you to pay for the return as we cannot confirm that this payment would be reimbursed. We are sorry for this inconvenience.